Terms & Conditions

Last Updated: 21 April 2025

By placing an order on our website, you agree to the following Terms & Conditions. These terms govern our policies regarding order placement, shipping, modifications, cancellations, and refunds. If there is any discrepancy between these Terms & Conditions and our Shipping Policy, these Terms & Conditions will take precedence.

 

1. Orders & Payment

1.1 Placing an Order

  • Orders must be placed at least 2 days in advance.
  • Minimum order value applies based on the selected delivery date (see Shipping Policy for details).
  • Orders are confirmed only after successful payment.

1.2 Pricing & Payment

  • Prices are subject to change without prior notice.
  • Payment methods accepted: Shopify Payments, PayPal, and PayNow.
  • Orders are charged in Singapore Dollars (SGD).

1.3 Order Confirmation

  • You will receive an order confirmation email upon successful checkout.
  • Customers are responsible for providing accurate billing and delivery information.

 

2. Shipping & Delivery

2.1 Delivery Options & Charges

  • We only deliver within Singapore.
  • Customers can opt for self-collection or delivery (charges apply; refer to Shipping Policy).

2.2 Delivery Timing & Address Responsibility

  • Customers must ensure someone is available to receive the order during the selected time slot.
  • If the delivery address provided is incorrect or incomplete, additional charges may apply for re-delivery.

2.3 Contactless Delivery & Re-Delivery Fees (Clause 4 of Shipping Policy)

  • Deliveries default to contactless, meaning items will be left at your doorstep unless otherwise requested.
  • If a non-contactless delivery is requested, the recipient must be available at the specified time.
  • If no one is available for a non-contactless delivery, and the recipient is unreachable, a $20 re-delivery / cancellation fee applies.

 

3. Order Modifications & Cancellations (Clause 5 of Shipping Policy)

3.1 No Item Changes Allowed

  • Once an order is confirmed, no modifications to items are allowed.
  • Customers who wish to change items must place a new order and request a cancellation of the previous order (see Section 3.3).

3.2 Delivery Date Changes

  • You may change your delivery date for free if you notify us at least 2 days in advance.
  • Requests made less than 2 days before delivery will be considered a major modification and will incur a $10 administrative fee.
  • We allow one free change of either the delivery date or delivery location, provided the request is made at least 2 days in advance.
  • Any subsequent changes or rescheduling will incur a $10 administrative fee per request.

3.3 Order Cancellations & Refunds

  • Cancellations after order confirmation will incur a $10 administrative fee to cover non-refundable transaction processing costs.
  • Refunds will be processed via the original payment method.
  • Shopify/PayPal transaction fees are non-refundable.

 

4. Refunds & Returns

4.1 Refund Eligibility

  • If you receive a compromised, spoiled, or incorrect product, you must notify us within 2 days of receiving the order.
  • Customers are required to keep and return the affected product for further inspection before a refund or exchange can be processed.
  • Refunds or one-for-one exchanges will not be granted if the product has been disposed of.
  • If your refund request is approved, we will process the refund using the same payment method used for the purchase, or via PayNow for faster processing.

4.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

4.3 Storage Responsibility & Spoilage Disclaimer

  • Our rice dumplings are freshly made without added preservatives and must be refrigerated or frozen immediately if not consumed on the day of delivery. We are not liable for spoilage resulting from improper storage, including products left at room temperature overnight.
  • If spoilage occurs, customers must report the issue within 1 day of delivery and return the product for inspection. While we may offer a one-for-one exchange out of goodwill, such exceptions are strictly case-by-case. Claims may be rejected if improper storage is suspected or if customers are unwilling to acknowledge potential oversight on their part.

 

5. Changes to Terms & Conditions

  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
  • The latest version will always be available on our website.

 

6. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

By proceeding with a purchase, you confirm that you have read and agree to these Terms & Conditions.