Terms & Conditions

Last Updated: 12 March 2025

By placing an order on our website, you agree to the following Terms & Conditions. These terms govern our policies regarding order placement, shipping, modifications, cancellations, and refunds. If there is any discrepancy between these Terms & Conditions and our Shipping Policy, these Terms & Conditions will take precedence.

 

1. Orders & Payment

1.1 Placing an Order

  • Orders must be placed at least 2 days in advance.
  • Minimum order value applies based on the selected delivery date (see Shipping Policy for details).
  • Orders are confirmed only after successful payment.

1.2 Pricing & Payment

  • Prices are subject to change without prior notice.
  • Payment methods accepted: Shopify Payments, PayPal, and PayNow.
  • Orders are charged in Singapore Dollars (SGD).

1.3 Order Confirmation

  • You will receive an order confirmation email upon successful checkout.
  • Customers are responsible for providing accurate billing and delivery information.

 

2. Shipping & Delivery

2.1 Delivery Options & Charges

  • We only deliver within Singapore.
  • Customers can opt for self-collection or delivery (charges apply; refer to Shipping Policy).

2.2 Delivery Timing & Address Responsibility

  • Customers must ensure someone is available to receive the order during the selected time slot.
  • If the delivery address provided is incorrect or incomplete, additional charges may apply for re-delivery.

2.3 Contactless Delivery & Re-Delivery Fees (Clause 4 of Shipping Policy)

  • Deliveries default to contactless, meaning items will be left at your doorstep unless otherwise requested.
  • If a non-contactless delivery is requested, the recipient must be available at the specified time.
  • If no one is available for a non-contactless delivery, and the recipient is unreachable, a $20 re-delivery / cancellation fee applies.

 

3. Order Modifications & Cancellations (Clause 5 of Shipping Policy)

3.1 No Item Changes Allowed

  • Once an order is confirmed, no modifications to items are allowed.
  • Customers who wish to change items must place a new order and request a cancellation of the previous order (see Section 3.3).

3.2 Delivery Date Changes

  • You may change your delivery date for free if you notify us at least 2 days in advance.
  • Requests made less than 2 days before delivery will be considered a major modification and will incur a $10 administrative fee.

3.3 Order Cancellations & Refunds

  • Cancellations after order confirmation will incur a $10 administrative fee to cover non-refundable transaction processing costs.
  • Refunds will be processed via the original payment method.
  • Shopify/PayPal transaction fees are non-refundable.

 

4. Refunds & Returns

4.1 Refund Eligibility

  • If you receive a compromised, spoiled, or incorrect product, you must notify us within 2 days of receiving the order.
  • Customers are required to keep and return the affected product for further inspection before a refund or exchange can be processed.
  • Refunds or one-for-one exchanges will not be granted if the product has been disposed of.
  • If your refund request is approved, we will process the refund using the same payment method used for the purchase, or via PayNow for faster processing.

4.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

 

5. Changes to Terms & Conditions

  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
  • The latest version will always be available on our website.

 

6. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

By proceeding with a purchase, you confirm that you have read and agree to these Terms & Conditions.