Terms & Conditions
Last Updated: 19 March 2025
By placing an order on our website, you agree to the following Terms & Conditions. These terms govern our policies regarding order placement, shipping, modifications, cancellations, and refunds. If there is any discrepancy between these Terms & Conditions and our Shipping Policy, these Terms & Conditions will take precedence.
1. Orders & Payment
1.1 Placing an Order
- Orders must be placed at least 2 days in advance.
- Minimum order value applies based on the selected delivery date (see Shipping Policy for details).
- Orders are confirmed only after successful payment.
1.2 Pricing & Payment
- Prices are subject to change without prior notice.
- Payment methods accepted: Shopify Payments, PayPal, and PayNow.
- Orders are charged in Singapore Dollars (SGD).
1.3 Order Confirmation
- You will receive an order confirmation email upon successful checkout.
- Customers are responsible for providing accurate billing and delivery information.
2. Shipping & Delivery
2.1 Delivery Options & Charges
- We only deliver within Singapore.
- Customers can opt for self-collection or delivery (charges apply; refer to Shipping Policy).
2.2 Delivery Timing & Address Responsibility
- Customers must ensure someone is available to receive the order during the selected time slot.
- If the delivery address provided is incorrect or incomplete, additional charges may apply for re-delivery.
2.3 Contactless Delivery & Re-Delivery Fees (Clause 4 of Shipping Policy)
- Deliveries default to contactless, meaning items will be left at your doorstep unless otherwise requested.
- If a non-contactless delivery is requested, the recipient must be available at the specified time.
- If no one is available for a non-contactless delivery, and the recipient is unreachable, a $20 re-delivery / cancellation fee applies.
3. Order Modifications & Cancellations (Clause 5 of Shipping Policy)
3.1 No Item Changes Allowed
- Once an order is confirmed, no modifications to items are allowed.
- Customers who wish to change items must place a new order and request a cancellation of the previous order (see Section 3.3).
3.2 Delivery Date Changes
- You may change your delivery date for free if you notify us at least 2 days in advance.
- Requests made less than 2 days before delivery will be considered a major modification and will incur a $10 administrative fee.
- We allow one free change of either the delivery date or delivery location, provided the request is made at least 2 days in advance.
- Any subsequent changes or rescheduling will incur a $10 administrative fee per request.
3.3 Order Cancellations & Refunds
- Cancellations after order confirmation will incur a $10 administrative fee to cover non-refundable transaction processing costs.
- Refunds will be processed via the original payment method.
- Shopify/PayPal transaction fees are non-refundable.
4. Refunds & Returns
4.1 Refund Eligibility
- If you receive a compromised, spoiled, or incorrect product, you must notify us within 2 days of receiving the order.
- Customers are required to keep and return the affected product for further inspection before a refund or exchange can be processed.
- Refunds or one-for-one exchanges will not be granted if the product has been disposed of.
- If your refund request is approved, we will process the refund using the same payment method used for the purchase, or via PayNow for faster processing.
4.2 Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
5. Changes to Terms & Conditions
- We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
- The latest version will always be available on our website.
6. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
- Email: limyujie@easternricedumpling.com
- WhatsApp: +65 8503 9826 (Message only)
By proceeding with a purchase, you confirm that you have read and agree to these Terms & Conditions.